Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud. Here’s how it works:
- When potential fraud is detected, you will receive an automatic email notification with the option to reply with “fraud” or “no fraud”.
- One minute after the email, you will receive a text alert from #96923, which also has the “fraud” or “no fraud” option.
- If there is no response received, you will then receive an automatic phone call from our fraud center. The call will also give the option of speaking to a fraud analyst.
We recommend that you SAVE the Fraud Center information into your phone. So, when they contact you, it will display on your phone.
- The email address that will contact you is: fraudctr0526@grandsavingsbank.net
- The text alert will come from 96923
- To Hot Card, call 888-297-3416, Internationally 206-352-4990.
Things to look out for:
- Watch out for rushed requests and, or misspelled words within a request.
- Be careful with clicking links from unrecognized emails, pop up ads, or from social media.
- If an offer seems too good to be true, it is most likely a scam.
- Remember, messages from the bank will NEVER ask for any banking or debit card information.
*If anything seems off, or if you have more questions, please reach out to our Customer Care Center to verify any communication.