Fraud Prevention Service

Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud. Here’s how it works:

  1. When potential fraud is detected, you will receive an automatic email notification with the option to reply with “fraud” or “no fraud”.
  2. One minute after the email, you will receive a text alert from #96923, which also has the “fraud” or “no fraud” option.
  3. If there is no response received, you will then receive automatic phone calls to confirm or deny fraud from 800-237-8990. The call will also give the option of speaking to a fraud analyst.

We recommend that you SAVE the Fraud Center information into your phone. So, when they contact you, it will display on your phone.

  • The email address that will contact you is; fraudctr0526@grandsavingsbank.net
  • The text alert will come from 96923
  • To Hot Card, call 888-297-3416, Internationally 206-352-4990.

*Remember-our messages will NEVER ask for your PIN or account number.

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