Your Health and Wellness is Important to Us
by Madelyn McConnell
March 13, 2020
Dear Valued Customer,
At the forefront of everyone’s minds right now are the potential disruptions that may come about as coronavirus (COVID-19) begins to appear in additional communities throughout the United States. As your bank, we take these concerns very seriously and are 100% committed to providing for your financial needs while also balancing the critical importance of keeping our customers and employees healthy and safe.
We place enormous value on your trust in us and make it our entire mission to ensure your assets are secure and any possible service disruptions are minimized. To deliver on our commitment to you, we are taking immediate steps:
- We are actively reviewing our existing business continuity plan to make certain we have sound strategies in place if the virus begins to strongly impact your community. In part, this plan may prompt the necessity of temporarily offering drive-through services only or closing one or more of our locations for a period of time to do our part in reducing the spread of coronavirus.
- Many of our employees will be able to work from home to continue providing services. If we determine it is in the best interest of our employees and customers to temporarily close a branch, plans are underway for us to support our customers remotely—should that be necessary.
- Our leadership team is staying constantly abreast of recommendations from the Center for Disease Control (CDC), along with state and local health officials, to keep fully informed and able to educate our employees about any and all measures to stem the spread of COVID-19. Here are direct actions we have already taken:
- Frequent, routine cleaning of all work areas and commonly touched surfaces in all of our branches
- Availability of hand sanitizer for both employee and customer use
- Promotion of frequent handwashing with anti-bacterial soap and other important hygienic practices
- Requesting all employees avoid unnecessary physical contact with coworkers and customers, such as handshaking or hugs
- Requiring all employees to stay home if they are sick and to follow the advice of their doctor—as well as immediately sending home any employee demonstrating a fever or symptoms of illness
- Providing additional 14 days of paid leave to any employee who must miss work in the case of a department or branch closure, or if they must be absent due to contracting COVID-19
There are some things you can do to make certain you have the banking services you need while reducing your own personal likelihood of either contracting or spreading COVID-19:
- Use the digital self-service banking tools already available to you 24/7. With our Online and Mobile Banking, you may access your accounts at any time on your computer or mobile device to check your balances, pay bills, make check deposits or transfer funds, chat with customer care and control your Grand Savings Bank debit card. If you are not already using this service, you may enroll here.
- Contact us by phone with any questions or need for online banking support at 1-800-460-2070.
- Email us with questions or concerns at email@example.com.
Lastly, please be very cautious about communications and claims you may receive about COVID-19 by text, email or phone. Unfortunately, there are individuals who use difficult situations like this to exploit others, so we strongly advise staying informed about scam activities by visiting the Federal Trade Commission website here.
As always, we are so thankful to have you as a customer and for the trust you place in us.
Wishing you health,
Guy Cable, CEO
Grand Savings Bank