COVID-19 Response & Resources

We’re Open | Customer Hardship Assistance | SBA Resources

Digital Banking | FDIC | Coronavirus Scams | Here for You


Grand Savings Bank is open for business

Grand Savings Bank remains committed to the health and well-being of our customers and employees. Our lobbies are open for essential banking business. Our staff is following CDC guidelines by wearing masks, practicing social distancing, and limiting the number of customers into our lobbies throughout the day. All common areas such as sitting areas and coffee bars have been removed. As always, we are happy to serve our customers through our Drive-thrus, ATM’s, our Customer Care Center, and digital banking tools. Contact the Customer Care Center at 1.800.460.2070 or at customercare@grandsavingsbank.com.


Grand Savings Bank Customer Hardship Assistance

We know you are likely experiencing significant disruption in your life right now as a result of COVID-19 related restrictions, and with those altered circumstances comes uncertainty and understandable anxiety. As your bank—and as an entire team of people 100% dedicated to your financial well-being—your concerns are personal to us.  We place enormous value on your trust in us and make it our entire mission to ensure your assets are secure and any service disruptions are minimized.

If you have experienced a financial impact as a result of the COVID-19 pandemic, Grand Savings Bank is making a direct
commitment to help
.

Effective immediately, we are offering 60-day loan deferral options to our consumer borrowers:

  Installment consumer loan borrowers and home mortgage loan borrowers may make full payment deferrals.

Small Business Customers, we are prepared to work alongside you and figure this out together.

There is no need for you to physically come to the bank for us to support you with temporary loan deferral options. We will gladly facilitate all necessary paperwork through our digital banking platform, so you can easily initiate your deferral from your computer or mobile device. If you have not yet signed up for online banking, now is the perfect time. 

Our loan officers are standing ready to answer any of your questions regarding your personal financial needs.

Please call our Customer Care Center at 1-800-460-2070, email us at customercare@grandsavingsbank.com, or use the Online Chat option in our online and mobile banking platform to be connected with your lender. We are also happy to assist you with anything you may need to set up and use our online banking system.

Rest assured, we are standing strong as your partner through these challenging times. We all share the same community and
way of life, and we will come through this together.

Terms and conditions may apply. Please contact your lender for more information.


SBA Resources

Your friends at Grand Savings Bank understand you are experiencing many challenges during this uncertain economic period, and your concerns may feel very overwhelming as you work to keep your business afloat. We are fully committed to our role as your financial services partner—not just when things are easy, but whenever you need us. To ensure you are aware of loan options designed to help in exactly times like these, we would like to offer you some important information as well as additional support if you have questions.

Economic Injury Disaster Loan Funding can be found here:

Small Business Administration (SBA) Economic Injury Disaster Loans (EIDL)

Payroll Protection Program (PPP) loan information under the Coronavirus Aid, Relief, and Economic Security (CARES) Act can be found here:

PPP Update: The Payroll Protection Program is still potentially undergoing some changes and enhancements to simplify the forgiveness process. Grand Savings Bank is developing our online application process in response to these changes. Once finalized – we will notify you to begin your application.

As you approach the end of your covered period. Please gather the documentation supporting your use of the funds. If you have questions about the eligible expenses please contact your loan officer.

The links below are helpful resources to small business owners that include the PPP Forgiveness application(s), instructions, and the program details and rules from the Treasury. 


PPP SBA Form 3508 Forgiveness Application
PPP Loan Forgiveness Application Instructions
PPP Forgiveness Application 3508EZ
PPP Loan Forgiveness Application 3508EZ Instructions
Assistance for Small Businesses-U.S. Treasury

 


Digital Banking Tools

Our digital banking tools make it safe and easy to bank from the comfort of your home. Click here for more information.


What does “Member FDIC” Really Mean?

Grand Savings Bank is a strong Member FDIC Bank and we are here for you. Here’s a great resource to learn more about FDIC: www.fdic.gov/deposit/covered/categories.html

 
 

Coronavirus Scams

Be alert of various Coronavirus related scams that are currently going around and don’t fall victim to their schemes. Scammers sometimes send fake emails and text messages and even go to the extreme to set up websites selling phony products. They do these things in an attempt to take your money and obtain your personal information to use to their benefit, but at your expense. Scammers often take advantage of vulnerable consumers in difficult situations, and they are now us the recent fears about coronavirus (COVID-19) to continue their nefarious practices.

Scams associated with coronavirus (COVID-19) could include emails or social media posts that appear to be selling unproven preventative products or medical products that you pay for but are never delivered. Other scams may attempt to steal consumers’ money and personal information by soliciting donations to help victims or pose as a legitimate organization by sending informational emails in order to trick you into opening malicious email attachments. As with any newsworthy topic, vigilance is imperative. It is important that you are aware of the possibility that fraud attempts may occur and also that you know what steps to take to help prevent being a victim of fraud.

Here are a few tips to help protect yourself from scams:

  • Pay close attention to emails claiming to be from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), or other “experts” claiming to have information about the virus. For current information about coronavirus (COVID-19), visit the *CDC
  • Don’t click on links from sources you don’t know. This will help stop a potential computer virus from being downloaded to your computer or device. Take the opportunity now to ensure your anti-virus software is up to date.
  • Avoid advertisements claiming to provide methods of prevention, treatment or cures for coronavirus (COVID-19). If there is a medical breakthrough, you will not hear about it first through an advertisement.
  • Do your own research or fact-checking before you donate to a charity. Just because the requestor appears to be reputable with a logo or seal, or the request includes words like “government” or “CDC” doesn’t always mean it is legitimate. In addition, if someone asks for donations in the form of cash, gift card or by wiring money, don’t fall for it. If there is an organization that you would like to make a donation to, contact them directly and inquire about options they have for supporting specific causes.

Scams succeed because they look real and catch you off guard when you aren’t expecting it. By incorporating these tips into your daily routine, you can reduce the likelihood of becoming a fraud victim.

*Indicates a third-party site not operated or managed by Grand Savings Bank.

https://oag.dc.gov/blog/consumer-alert-beware-coronavirus-scams

https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines


Dear Valued Customer,

At the forefront of everyone’s minds right now are how businesses will be slowly reopening as the coronavirus (COVID-19) continues its course. As your bank, we want to assure you that we take these concerns very seriously and are 100% committed to providing for your financial needs while also balancing the critical importance of keeping our customers and employees healthy and safe.

We place enormous value on your trust in us and make it our entire mission to ensure your assets are secure and any possible service disruptions are minimized. To deliver on our commitment to you, we are taking the following steps:

Our lobbies are open for essential business with the following guidelines:

  • All employees are following directives given by the CDC (Centers for Disease Control and Prevention). This includes wearing masks, implementing a plexiglass barrier between the employees and the customers, and practicing social distancing. Our employees have been informed and trained on how to provide the best service possible while keeping the customer as safe as possible.
  • We will be limiting the number of people in a branch at any given time. In other words, when you visit your local branch, you can rest assured you will not be met with a crowd of any kind.

Our leadership team is staying constantly abreast of recommendations from the Center for Disease Control (CDC), along with state and local health officials, to keep fully informed and able to educate our employees about any and all measures to stem the spread of COVID-19. Here are direct actions we have already taken:

  • Frequent, routine cleaning of all work areas and commonly touched surfaces in all of our branches
  • Availability of hand sanitizer for both employee and customer use
  • Promotion of frequent handwashing with anti-bacterial soap and other important hygienic practices
  • Requesting all employees avoid unnecessary physical contact with coworkers and customers, such as handshaking or hugs
  • Requiring all employees to stay home if they are sick and to follow the advice of their doctor—as well as immediately sending home any employee demonstrating a fever or symptoms of illness
  • Providing additional 14 days of paid leave to any employee who must miss work in the case of a department or branch closure, or if they must be absent due to contracting COVID-19

There are some things you can do to make certain you have the banking services you need while reducing your own personal likelihood of either contracting or spreading COVID-19:

  • Use the digital self-service banking tools already available to you 24/7. With our Online and Mobile Banking, you may access your accounts at any time on your computer or mobile device to check your balances, pay bills, make check deposits or transfer funds, chat with customer care and control your Grand Savings Bank debit card. If you are not already using this service, you may enroll here.
  • Contact us by phone with any questions or need for online banking support at 1-800-460-2070.
  • Email us with questions or concerns at customercare@grandsavingsbank.com.

Lastly, please be very cautious about communications and claims you may receive about COVID-19 by text, email or phone.  Unfortunately, there are individuals who use difficult situations like this to exploit others, so we strongly advise staying informed about scam activities by visiting the Federal Trade Commission website here.

As always, we are so thankful to have you as a customer and for the trust you place in us.

Wishing you health,

Guy Cable

CEO | Grand Savings Bank

 

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